Last updated: 1 October 2026
Request a refund
Submit a refund request while signed in to the account used for your purchase. Choose the payment and explain what happened. You will receive a request reference and can check its status on the same page. Do not include card numbers, passwords or identity documents.
Each request is reviewed individually. Submitting a request does not issue a refund or guarantee approval. Approved refunds are issued through Stripe to the original payment method. Bank processing times vary.
Pay once and monthly plans
Hobby is USD39 once or USD9 a month. Pro is USD99 once or USD29 a month. Prices and included usage are on the pricing page. Studio and Agency are not for sale.
A successful full refund of a pay-once purchase removes access from that purchase. A successful full refund of a monthly invoice removes access funded by that invoice. Earlier recorded, unrefunded access for the same period is retained. Partial refunds and refunds still pending do not automatically remove access.
Cancel future renewals
Use billing management to view invoices, change your payment method or cancel a monthly subscription. Cancellation takes effect at the end of the current billing period. A refund request does not cancel future renewals; ask for cancellation as well if you want the subscription to end.
Your saved reports
A refund does not delete reports or uploaded files. File handling is explained on the trust page. This process does not limit any rights you have under applicable law.